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What
are your payment options?
Jagfly Hosting accepts orders online and by phone.
Orders can be paid for by Mastercard or Visa.
Hosting is billed monthly and renews automatically
each month that you continue your Jagfly Hosting
account. There is also the option to prepay for
quarter year, semi-annual and yearly installments.
May
I call Jagfly Hosting to set up an account?
Absolutely! Our Sales Department takes calls
from 9AM - 5PM EST Monday - Friday. You may contact
us at (413) 253-0051 or (888) 688-7096 with any
pre-sales questions, or to place an order by phone.
We're happy to answer any questions you have regarding
Jagfly Hosting's services and advise you on which
hosting package would best suit your web site.
I would
like to pay by check. Do you accept checks?
We will only accept checks from accounts that
originate in Massachusetts. Furthermore, we only
accept checks for accounts that are billed either
quarterly, semi-annually, or yearly. We do not
accept checks for monthly terms. If you are located
in Massachusetts and would like to make arrangements
to pay by check please contact us at (413) 253-0051
or by submitting customer
support request.
Jagfly
Hosting is not local to my area. Can I still host
my web site with Jagfly Hosting?
Yes, Jagfly Hosting servers are located in a
World Class Data Center. This means that no matter
where you are located, you will be able to quickly
access and make updates to your web hosting account
from any location in the world. Jagfly Hosting
is located in Western & Boston Massachusetts,
but because of the quality our services and commitment
to customer support we have customers in nearly
every part of the United States.
Does
Jagfly Hosting offer discounts to non-profit organizations?
Yes, Jagfly Hosting offers a generous 25% discount
in monthly hosting fees for certified non-profit
organizations. This discounts does not apply to
other fees such as account add-ons, domain registration,
etc. To be eligible for a non-profit discount,
you must present us with proof of your non-profit
status. For further information, please contact
us at (413) 253-0051.
Are all
your hosting packages advertisement free?
Yes, we do not place banner advertisements on
your web site.
Can I access
my web site with and without the "www."
?
Yes, we set up all domains so they are accessible
from both.
I am
new to web hosting, can you give me a hand setting
up?
We want your transition to Jagfly Hosting to
be as hassle free as possible. Whether your setting
up a new web site or transferring over an existing
site, we stand ready to answer all your questions
and even facilitate the process for you. From
transferring the domain name to moving the files
to our servers, we are experts in the field, and
are more than willing to lend you a hand. With
Jagfly Hosting, you have a friend in the business.
How
long will it take for Jagfly to set up my new
hosting account?
During our normal business hours (9AM - 5PM EST
Monday - Friday) new accounts are created within
20 minutes of being received. During weekend and
off-hours accounts are usually created with 6
hours. Once your account has been created, you
will receive a 'Welcome E-mail' with instruction
on how to set up your web site, email and take
advantage of features that come with your Jagfly
Hosting account.
How hard is it to move my site to your servers?
It's actually pretty simple. You can even arrange for us to transfer your web site to our server. We will of course need some information from you, like your existing host's FTP server and username and password.
If you wish to embark on the transfer process on your own, the steps involved are as follows:
- Set up your new hosting account with Jagfly Hosting. Your account will be set up within 20 minutes and we will provide you with all the specifics you need to start setting up your web site on our servers.
- Using an FTP program such as CuteFTP, SmartFTP, or Fetch login into your new Jagfly Hosting account and upload your files to the server. For more information on uploading and setting up your account see our Support Area.
- If you have any email accounts set up at your existing host you will need to recreate those account at Jagfly Hosting using our web based control panel. Information on setting up your email accounts can be found in our Support Area as well as in the initial welcome email we send you when your account has is established on our servers.
- Double check to make sure you set up your web site and email addresses properly. We provide you with a temporary URL which you can use to view your web site at Jagfly Hosting before your update your domain name to point to the servers here. This means you can set up your account at Jagfly Hosting and move your files over without any interruptions in the availability of your web site or email at your existing host.
- And the final step, once your certain everything is in place on the servers at Jagfly Hosting, its to initiate the DNS / Nameservers update with the registrar which controls your domain name. Each registrar has a different procedure for making DNS / Nameservers updates. However, most allow you to make the change online using the registrar's web site. You will want to update the DNS / Name servers so they read: NS.JAGFLYHOSTING.COM & NS2.JAGFLYHOSTING.COM. Once you update the DNS / Nameservers it will typically take between 24 - 48 hours before your web site starts working on our server.
Will my web
site work on your servers?
If your web site is currently hosted on a Unix/Linux
based server (as opposed to a WindowNT/2000 server),
your web site will most certainly work. There
is always the chance that your web site won't
work (specialized programming or other complexness)
and if this is the case, we'll work with you and
try to get it running and if we cannot, we'll
refund your money.
If you have any doubts, we can always take a
look at your existing site to determine if it
will work on our server. Usually in under 5 minutes
we can determine if a web site will work on our
servers. We are also flexible in our setup and
can give you a certain username, database name,
and/or password in order to mirror your current
set up at your existing host.
Do
you offer web design or programming?
Currently we have limited availablity for design and programming projects. But please feel free to contact. Our schedule is always changing. If we cannot accomodate your needs we can certainly recommend a design or development company that can help you.
Do you offer
a 30 day money back?
Yes, if you are not satisfied for any reason
with the service provided by Jagfly Hosting during
the first 30 days, we will refund your hosting
charges (excluding any hosting setup fees and domain registration fees).
Do you offer
ISP services like DSL Internet Access?
No, we do not. We are dedicated and focused to
providing web hosting, web development and programming.
If you are looking for Internet Access in Massachusetts,
let us know and we can offer you some suggestions.
How do you measure
my monthly alloted bandwidth?
Any traffic sent to and from your web site is
counted in your monthly bandwidth. This means
any web page views via HTTP, as well as file uploading
and downloading via FTP are counted towards your
monthly alloted bandwidth.
How do you measure
my allotted web space?
We count any file that is owned by you on the
web server towards your allotted web space. This
includes your web site, and files you have saved
on the server, site statistics, databases, as well as any email stored on
the server.
Do you provide
site statistics?
Yes, we provide Webelizer
server statistics. These are graphical statistics
and provide a lot of information. Server stats
are run every night. In addition, we provide you
with your raw server logs, in the event that you
wish to use your own statistics software.
Why type of
database software do you offer?
Currently, we offer MySQL.
MySQL is a robust database and very suited for
building database driven web sites when combined
with a programming language such as PHP or Perl.
What are your
server specifications?
Our servers run RedHat Linux Enterprise Level.
We are currently running Apache 2.2
and PHP 5.2.5 or greater. We do not oversell
our servers like many of our competitors. Jagfly Hosting
servers are all Pentium 4 servers running at
2Ghz, 2.4Ghz, and 2.4Ghz Dual Xeon Processsors confirgurations and have 2GB or greater of physical memory. Our hard drives are set up in RAID arrays which ensures data integrity and increased performance. All servers are backed up every 6 hours to a remote backup appliance. We routinely
apply security patches and upgrade core web server
components to ensure that our servers are running
at their peak and are not subseptible to security
exploits.
Can I telnet
into the server?
For security reasons, we no longer offer telnet.
However, you may connect using SSH (Secure Shell).
This is an encrypted protocol similar to telnet.
SSH is disabled by default and can be requested.
We do not allow SSH access from any foreign destinations.
Your connection must originate within the United
States. Requests for SSH access are evaluated
on a case by case basis and we reserve the right
to deny or revoke SSH previleges at any time.
Can I run cron
tasks?
Yes, each account comes with one crontab which
you may use to run processes automatically. However,
if we feel that a particular cron job is draining
the server, we may suspend it.
Can I use my
own SSL certificate ?
Yes, you can. There is a yearly setup fee for
installing the certificate. In addition you can
use our shared SSL certificate to encrypt your
web pages. If you are unfamilar with the process
of obtaining a SSL certificate, we can facilitate
the process for you. Our cost for a Business SSL
certificate purchase and install is $149 a year.
Jagfly uses GeoTrust SSL certificates.
What other
encryption/security tools are on the server?
Our server have GPG (GnuPrivacyGuard) which enables
you to encrypt text and email messages from prying
eyes. Also, we compile PHP with MCRYPT support
to provide high-powered encryption via PHP (ideal
for storing sensitive information in MySQL). Additionally,
we offer SSH (Secure Shell) access to the server
(instead of telnet) which is a secure and encrypted
command line means of communicating with the web
server.
Can I use .htaccess
files?
Yes, you can set up .htaccess files for redirection,
password protection, and general server overrides.
Be warned that if you use MS FrontPage, it's recommended
that you do not alter the .htaccess file that
FrontPage uploads.
How
is Jagfly Hosting's network connectivity to the
Internet?
Jagfly Hosting servers reside in the world famous
EV1 network datacenter. The EV1 network is probably
the most sophisticated and best equiped network
on the Internet. Each of our servers are connected
by a 100Mbps connection feed by 11 Gigabit connections,
1 DS-3 connection, and 1 OC-3 connection. Jagfly
Hosting's upstream providers are Time Warner,
Verio, Cogent, Williams, Allegiance and MFN. Our
servers' speed and connectivity are rivaled by
none!
What
kind of server uptime to you have?
Our data center and network is monitored 24x7
by system administrators that are ready to swing
into action if a problem arises. We routinely have 100% monthly uptime.
Do you offer
a server control panel?
Yes, we offer the extremely popular cPanel. cPanel enables you to control nearly every aspect of your account: set up new email address, create and administer MySQL Databases, view your site's statistics, create a backup of your web site, upload files, view your current resource allocation, and much much more.
Do you offer
a shopping cart?
Currently, we do not offer an off-the-shelf shopping
cart. We do have plans to offer such a package
in the near future.
How can I access
e-mail?
All e-mail accounts are POP email accounts meaning
you can use any POP capable e-mail reader such
a Eudora, Outlook Express or Netscape Communicator.
In addition, every account has web based e-mail
which enables you to access your email using a
web browser from any computer that is connected
to the Internet.
Can I set up
autoresponders for email?
Yes, you can set up autoresponders that will
automatically email a pre-determined message back
when ever someone sends and email message to that
autoresponder email address.
Can I set up
e-mail address forwarding?
Yes, you can setup as many e-mail forwards as
you like. E-mail forwards can be sent to your
POP accounts, to an external e-mail address, or
to any combination in between.
Do you offer
IMAP capabilities?
Yes we do offer IMAP email capabilities on our server. However, we only provide technical support for POP3 email connection protocol. Nonetheless, you are free to use IMAP to connect and retrieve email. Just keep in mind that your mailbox can fill up rather quickly since IMAP stores the messages on the server until you delete them.
Can I use your
outgoing mail server?
Every hosting plan except for the Starter Plan
enables you to use our SMTP server to send outgoing
email. This is helpful if your current ISP does
not allow you to send outgoing email using your
own domain name. You can also send email from
the server using Sendmail and via our
web mail application. Please keep in mind that
abuse of our SMTP servers is grounds for immediate
termination of your accounts, and could lead to
legal action. Please review the Jagfly Hosting
Acceptable
Usage Policy for our zero-tolerance policy
on the sending of unsolicited email.
Can I install
and run CGI Scripts?
Yes, every account comes with a personalized
cgi-bin directory, where you can upload and run
CGI or Perl scripts. Jagfly Hosting reserves the
right to disable user scripts that may be putting
a strain on the server's resources.
What languages
are supported for CGI scripting?
We currently support, Bourne, Shell, Bash, Perl,
Python and TCL.
Do you support
PHP5?
Yes. We love PHP and so do you. We are currently
running PHP 5.2.5 or greater.
Do you support
NT server?
All our servers are Linux based. Therefore, we
do not offer support for ColdFusion, ASP or other
NT-based technologies.
Do you support
Java Servlets?
No, we currently do not.
Do you offer
ODBC?
For security reason we do not allow ODBC connections
or remote connections to MySQL or any other database
server.
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